HARU:LOG Terms of Service

Article 1 (Purpose)

The purpose of these Terms of Service (the "Terms") is to set forth the rights, obligations, responsibilities, and other necessary matters between 'HaruArchive' (the "Company") and the user (the "Member") in connection with the use of 'HARU:LOG' and its related services (the "Service") provided by the Company.

Article 2 (Provision and Modification of Service)

The Company provides the HARU:LOG service, which includes diary features, to the Member.
The Service is provided across Windows, macOS, iOS, and Android platforms. Certain features may vary depending on the device and operating system.
The Company may modify the form, features, or design of the Service to improve its quality.
In the event of a permanent termination of the Service, the Company will notify Members at least 30 days in advance via in-app announcements or email. The Company will provide a sufficient period prior to termination for Members to download their cloud-stored data to their devices.

Article 3 (Service Fees and Subscriptions)

The basic features of HARU:LOG are provided for free (Basic). Certain advanced features, such as cloud media synchronization and archiving, are available through a paid subscription (Premium). Details regarding the pricing and benefits of the Premium subscription can be found on the subscription screen within the app or on the official website.
Payment and refund methods vary depending on the policies of the device and platform used by the Member, as outlined below:
1. Apple Ecosystem (macOS and iOS App Store Payments):
  
  Payments and refunds strictly follow Apple's policies. The Company cannot process refunds directly. Members must request refunds directly through Apple Customer Support (reportaproblem.apple.com).
2. Android Ecosystem (Google Play Store Payments):
  
  Payments and refunds follow Google's policies. Members must request refunds directly through Google Play Customer Support.
3. Windows and Web Payments (Direct Website Payments):
  - [Full Refund] Members may request a full refund (withdrawal of subscription) within 7 days of the payment date, provided that the Premium-exclusive features have not been used at all. (Refund requests: contact@haruarchive.com)
  - [Non-Refundable Conditions] Due to the nature of digital content, full or partial refunds are not possible even within 7 days of payment if the Member has substantially used the Premium service, such as performing cloud synchronization at least once or utilizing the archive feature.
  - [Subscription Cancellation] If 7 days have passed since the payment date or if the service has already been utilized, no refund will be issued for the remaining period upon cancellation. However, Premium features will remain fully accessible until the last day of the current billing cycle, after which automatic renewal will be terminated.
  - [Subscription Plan Changes and Residual Credit Policy] If you change your subscription plan or billing cycle (e.g., switching from an annual to a monthly billing cycle, or downgrading to a lower-tier plan), the prorated value of the remaining unused time on your current subscription will not be refunded in cash or to your original payment method. Instead, this amount will be automatically converted into 'Account Credit' within your HARU:LOG account.
    1. The converted Account Credit will be automatically applied and deducted from your future recurring subscription payments until the credit balance is fully depleted.
    2. Account Credits are strictly limited to paying for subscription fees within the HARU:LOG service. Under no circumstances can these credits be redeemed for cash, refunded to a bank account, or transferred to another user.
The Company may change the pricing and benefits of the Premium subscription. If any changes are disadvantageous to the user, the Company will provide advance notice via in-app announcements or email at least 14 days prior to the effective date.

Article 4 (Data Storage and Synchronization Policy)

All text and media data of the Member are primarily stored locally on the Member's device. Data may be lost if the device is lost or the app is deleted, and the Member bears sole responsibility for such loss.
For Basic Members, the Company provides an automatic synchronization feature via the Company's cloud (AWS) for seamless use across devices. However, media files (photos, videos) and attachments are excluded from synchronization and are stored exclusively on the local device.
For Premium Members, the Company provides automatic cross-device synchronization for all data, including diary text data, media files (photos, videos), and all attachments.
The Company provides a designated amount of storage capacity for Premium Members' data retention. Specific storage limits can be found on the subscription screen within the app. If the storage limit is exceeded, uploading new files may be restricted.
Upon expiration of the Premium subscription, the cloud upload and download (synchronization) of media files and attachments will be suspended immediately. However, data already backed up to the cloud at the time of expiration will not be deleted, and media files stored locally on the device will remain normally accessible within the app without an internet connection.

Article 5 (Member's Obligations and Data Ownership)

The Member retains full ownership of all data recorded within the Service (diary entries, photos, ledger details, etc.).
The Company will not access or use the Member's private records without authorization for any purpose other than mechanical transmission and encrypted storage necessary to provide the Service (e.g., synchronization, backup).
The Company may use anonymized and aggregated de-identified statistical data (e.g., frequency of emotion tag usage, recording patterns) for the purpose of improving service quality and developing new features.
The Company may provide the following personalized services utilizing the Member's record data. These features are provided only with the Member's prior consent, and the basic Service remains fully accessible without such consent.
- Emotion Analysis: Visualizing emotional changes and patterns based on diary entries.
- Retrospective Summary: Summarizing diaries over a specific period to help Members reflect on their records.
- Custom Statistics: Providing personalized statistical information based on recording habits, emotions, weather, and other data.
- Other Personalized Services: Additional customized features utilizing Member data (prior notice will be provided upon offering).
AI features that process data strictly within the device using only local data are provided without requiring separate consent. However, if such data or processing results are transmitted to the server, the Member's prior consent will be obtained.
Data utilized to provide the personalized services under Paragraph 4 is strictly used only to generate the results of the respective features and will not be provided to third parties or used for any other purpose.
Members may withdraw their consent to personalized services at any time via the 'Settings' menu in the app. Upon withdrawal, the provision of the related features will be suspended immediately.
During the cloud synchronization process, Members must not generate malicious server traffic or abnormally manipulate the app (e.g., hacking attempts). If such actions are detected, the Company may suspend the account or terminate the membership without prior notice.

Article 6 (Eligibility and Age Restrictions)

The Service is freely available to everyone. However, children under the age of 14 who provide personal information through registration must obtain consent from a legal representative (e.g., parent or guardian) prior to use.
As the Company does not separately verify the user's age during registration, the responsibility for ensuring the legal representative's consent for users under 14 rests with the Member and their legal representative.
Guest mode (non-member), which does not require the provision of personal information, can be used freely without age restrictions.

Article 7 (Intellectual Property Rights)

The copyright and other intellectual property rights to the design, logo, software code, etc., constituting the Service belong to the Company. Members may not reproduce, distribute, or modify these for commercial purposes without the Company's prior consent.

Article 8 (Disclaimer)

The Company shall not be held liable for any service interruptions or data (diary and media) loss resulting from natural disasters, failures of primary telecommunications service providers, or reasons attributable to the Member.
As the Service prioritizes local (device) storage, the Member is entirely responsible for the preservation and management of data stored only on the local device and not synchronized to the cloud.

Article 9 (Modification and Notification of Terms)

In the event of amendments to these Terms, the Company will specify the changes and the effective date, and notify Members via in-app announcements or email at least 7 days prior to the effective date.
If a Member does not agree to the amended Terms, they may cease using the Service and terminate their account. Continued use of the Service after the effective date of the amended Terms will be deemed as acceptance of the changes.

Article 10 (Dispute Resolution and Governing Law)

Any disputes arising out of or related to these Terms shall be governed by the laws of the Republic of Korea.
In the event of a dispute between the Company and the Member regarding the use of the Service, the court with jurisdiction over the Company’s registered office shall be the court of exclusive jurisdiction.